Delivery & Returns

Postage

Shipping is calculated as a percentage of the total value of your order. 

£0-£20 = 15%

£20-£50 = 12.5%

£50 and up = 10%

So, for a £50 order your delivery charge would be £5 and for a £25 order your delivery charge woud be £3.12

Delivery can be to any address as long the address at which your payment card is registered is also present on your order.  ChannelCommercials only deliver to the United Kingdom (the Channel Islands and, the Isle of Man and the Scottish islands will incur additional charges). All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.

 
Deliveries will be attempted at your chosen address on the following day if the first delivery was unsuccessful. If your delivery was unsuccessful on the second attempt then a card will be left at your address allowing you to contact the delivery service and arrange a collection, you may pay an extra £4.00 for a third attempt on delivery. If you can not collect your goods within 5 days or have not paid for the re-delivery then it will be returned to ChannelCommercials. All returned orders to ChannelCommercials will be refunded via the method of payment; you will incur a £9.99 charge for the attempted deliveries.

Force Majeure
ChannelCommercials shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Returns
If you need to return a product purchased from ChannelCommercials then you have 28 working days to do so.  The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us.

The goods should also be returned with their original box, packing and accessories.

If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 8 working days.

Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge.

Please post returns to the following address:

This returns policy does not affect your legal rights.

Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the ChannelCommercials website, or by phoning us on .

All orders taken before 4pm will be processed and sent for delivery by 5pm the same day.